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Frequently Asked Questions

Q. Do you combine postage?

A. Yes postage will be combined (Postage rates are here)

 

Q. Where do you post to?

A. I post to anywhere classified as mainland UK so that’s England, Wales, Scotland, N. Ireland,

     Isle of Man, Shetlands, Scilly Isles, Channel Islands. Basically if Royal Mail deliver to you

     there shouldn’t be a problem.

Q. What courier do you use?

A. I use Royal Mail Special Delivery.

    This is a before 1pm signed for service. (4pm on some islands)

Q. Can I have my delivery at a specific time of day.

A. Unfortunately the only time slot available is before 1pm. (it may be 4pm on some of the islands)

Q. When can I expect my order.

A. Please email me a preferred delivery day when you place your order.

     Delivery days are Tuesday, Wednesday, Thursday and Friday.

Q. Can you hold my order until I get back from Holiday?

A. Yes that’s fine just let me know when you would like delivery when placing your order.

Q. I can’t be at home to take delivery. Can you send somewhere else?

A. That’s no problem, just let me now when you place your order and I can post to your work

     address or a neighbour. The parcel must be signed for and will only be left at the address

     specified.

Q. Can you post for Saturday delivery?

A. Sorry, I don’t post for Saturday delivery, in case there is a hold up in which case your order

     won’t arrive until Monday.

Q. Can you post my ebay order with a website order.

A. That’s fine just get in touch to arrange delivery.

​Q. How do you pack your corals to ensure they arrive safely.

A. Corals are always shipped in polybags with plenty of water.

     I use polystyrene boxes and if it is very cold cardboard on the outside as well.

     Heat packs are used if the weather is cold to help keep the temperature stable.

     Any voids within the box are filled with polystyrene packing nuts or newspaper.

Q. How do I acclimatise my corals when they arrive.

A. Acclimatisation instructions will be supplied with your order.

Q. My coral doesn’t look like I expected it too.

A. Some corals especially LPS and soft corals will look discoloured and shrunken until they have

     been acclimatised to your aquarium. Their normal colour and size will return once they have

     settled. Lighting plays a huge role in the way colours appear and the colour will often look

     slightly different depending on bulb manufacturer and lighting intensity.

Q. I think the coral has arrived dead, what do I do?

A. All orders have a live arrival guarantee. If you think there is a problem when you open your

     parcel please take a photo and email me the picture within an hour so that I can advise what to

     do. Don't add it to your aquarium until I get back to you.

     Float it your sump or the top of the display tank with the lights off (contact me here)

 

Q. Can I visit your shop?

A. Unfortunately I’m mail order only at the moment.

 

Q. Can I get more more information about a coral?

A. Yes just contact me with any questions you have, I’ll do my best to help.

 

Q. Have you got other corals I can buy that are not on your website.

A. Almost certainly yes! Just contact me and let me know what you are looking for.

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